Artificial Intelligence and Performance Appraisal in Human Resource Management, A Study of Access Bank Nigeria Plc

Abstract

This study examined the artificial intelligence and performance appraisal in human resource management, a study of Access Bank Nigeria plc. The objectives of the study include to: ascertain the effect of AI driven performance appraisal on employee engagement at Access Bank Nigeria PLC and determine the effect of AI-driven performance appraisals on talent management at Access Bank Nigeria PLC. The survey research method was adopted as the research design. The population of the study was 795 while the sample size of 266 was adopted using the Taro Yamane’s formula. The findings include that the implementation of AI-driven performance appraisals has significant effect on employee engagement at Access Bank Nigeria PLC. (F-statistic of 4.32 is >the critical value of 2.7858) and AI-driven performance appraisals have significant impact on talent management practices at Access Bank Nigeria PLC (F-statistic of 6.22 is >the critical value of 2.7858). The study concluded that artificial intelligence driven performance appraisal has significant effect on human resource management in Access Bank Nigeria Plc and it was recommended that Access Bank Nigeria PLC further invests in AI technologies to optimize HR practices. Access Bank should consider deepening its AI application across all stages of talent management.