Design Preferences for Mental Health Apps Among Nondigitally Native Adults With Chronic Pain: Qualitative Analysis

Abstract

Background On a population level, mental health apps are accessible and effective. However, nondigitally native adults with chronic pain are a large and growing population who have been neglected during the development process of these interventions. Although technology use is rapidly growing among this population, their engagement with mobile health–related apps is lagging because usability is often not optimized for their needs and preferences. Objective This study aimed to identify design preferences and determinants of engagement with mental health apps by nondigitally native adults who have chronic pain and coexisting symptoms of depression or anxiety. Methods In this qualitative study, participants completed a semistructured interview regarding their experience with, and perceptions of, mobile devices, apps, and digital health interventions. Participants were 45 years or older; scored ≥10 on the 9-item Patient Health Questionnaire, 7-item Generalized Anxiety Disorder, or both; endorsed pain on most days or every day in the past 3 months; and were living in the United States. The interview guide was informed by the Consolidated Framework for Implementation Research and the Behavioral Intervention Technology model. Codes were organized into themes. Recruitment continued until thematic saturation was achieved. Results A total of 42 participants were interviewed (mean age 57, SD 8 years; n=32, 76% women). Participants strongly preferred apps that are free, describe strong privacy policies, and add functional value to their lives. They were more motivated by “real-life” goal achievement and tangible health improvements than by gamification within an app, and many were wary of allowing apps to passively collect certain types of data, especially to make inferences about their mental health. Most participants were unaware of apps designed to address chronic pain, but they were interested in the concept, particularly to help track their mood and pain and then identify associations between their symptoms, app activity, and other life events. Despite their daily use of apps, many participants described frequent challenges related to app navigation. While on-demand access to app tools was preferred, most participants appreciated the potential value of occasional push notifications if their timing was thoughtful and customizable. Participants cautioned against an overly cheerful, “infantile,” or informal tone for an app that addresses serious issues such as mental health and chronic pain. Conclusions Mental health apps for nondigitally native adults should highlight tangible health improvements that can be achieved from app engagement (more so than gamification), potentially using a multidomain tracking feature, if appropriate. This population is available to receive just-in-time adaptive interventions, but the frequency and timing should be thoughtful, customizable, and not wholly reliant on passively collected personal data. Health-related apps designed to address conditions that are more common with increasing age should account for these preferences.