Fevzi Okumuş

Transformative hospitality through community-led artistic interventions

Purpose This study aims to examine how community-led artistic interventions activate early-stage processes of transformative hospitality. It is based on the case of Altofest, an international contemporary art festival in Naples. Design/methodology/approach This qualitative interp...

Online grocery service attributes and customer satisfaction: a weight analysis approach

Abstract With rapid advances in digital technology, online grocery shopping has become an increasingly important retail channel. It offers consumers high convenience, time savings, and flexible access to everyday products. However, as adoption grows, sustaining long-term engageme...

Antecedents and outcomes of corporate digital social responsibility in hospitality and tourism: a systematic review and integrative framework

This study synthesises corporate digital social responsibility (CDSR) research in hospitality and tourism and proposes an integrative framework linking antecedents, digital design characteristics, mechanisms, and outcomes. Using structured search logic and PRISMA-aligned screenin...