Social connection and disconnection: Older adults’ life course perspectives on information and communication technologies

Abstract

Abstract Background and Objectives Research has established that while most older adults use information and communication technologies (ICTs), loneliness and social isolation in later life is a pressing issue. Studies of older adults’ ICT use has largely been cross-sectional, focused on their attitudes and preferences, and conducted with white, well-educated individuals who were disproportionately aged 65 to 75. Using an intersectional life course perspective, the purpose of our study was to understand the meanings that diverse older adults attributed to ICTs. Research Design and Methods We purposively recruited and conducted in-depth, semi-structured qualitative interviews with 20 diverse men and women, aged 65 to 89. They were asked about experiences of social connection, disconnection, and use of ICTs over time. Interview transcriptions were coded and analyzed using interpretative description. Results Participants shared stories underscored by wonder and fascination related to the arrival of ICTs into their homes and workplaces over the life course. In later life, they suggested that ICTs were important for connection and alleviating loneliness and social isolation as they allowed for instant, direct, and affordable communication. However, they also regarded ICTs as a source of disconnection as they undermined intimacy, spontaneity, and full social participation, especially for those with disabilities or limited finances. Discussion and Implications Findings illuminate the importance of examining diverse older adults’ perceptions and experiences in a life course perspective. They also point to the need for training opportunities, improved technology design, and recognition from policy makers and service providers of older adults’ social connection preferences.