Universidad de Ingeniería y Tecnología

Impacts of storytelling on experiential service assessment

Purpose This study aims to investigate how integrating storytelling into tourism guide services influences customers’ positive word-of-mouth (PWOM). It also examines whether storytelling shapes how customers integrate episode assessments of the experience into the PWOM of the gui...

Under-the-radar female migrants in Spain as a user moral economy: collective agency in the platform economy

Purpose This article examines how undocumented Latin American migrant women in Spain collectively appropriate WhatsApp to navigate intersecting challenges of irregular status, gendered precarity, and exclusion from formal labor protections. Using the lens of the user moral econom...

On the need to account for soil erosion rates in water quality indices for tropical Rivers: Insights from Cesar River, Colombia

A large body of research suggests that soil erosion in developing countries is reaching critical rates and that its offsite effects (e.g., increased sediment concentration in water bodies) could be amplified by global warming. In most cases, Water Quality Indices (WQI) do not dif...