Systems Plus College Foundation

Leaving the Account, Not Just the Organization: Work Strain, Career Growth, and Reward Fairness as Predictors of Turnover Intention in a Philippine BPO Account

Employee turnover remains a persistent operational problem in the Philippine Business Process Outsourcing (BPO) industry, yet many turnover studies continue to treat retention as a broad organizational issue rather than an account-level phenomenon. This study addressed this gap b...