London School of Business and Management

The Power of Data: Assessing Primary Care Performance Using Routinely Collected Emergency Department Data

This paper develops and validates an approach to assess the impact of individual primary care practices (PCPs) on demand for emergency department (ED) services. Using operational data from two geographically adjacent EDs in England, we focus on attendances for ambulatory care-sen...

Shifting and balancing under uncertainty: Ambidextrous leadership of digital strategies in the museums sector

The viability of museums and their past operating models have been undermined by external challenges including a paucity of funding, sectoral crises and the COVID-19 pandemic. Many have sought to implement digital strategies rapidly to support their survival, and some have strugg...