Institute for Tourism

The conditional costs of tourism success: Making the Croatian disease visible

This commentary reflects on the cumulative societal impact of four studies published in Annals of Tourism Research between 2021 and 2026. Using Croatia as an exceptionally tourism-dependent economy, the studies examined housing affordability, international emigration, economic le...

Decoding chatbot success in hospitality: affective and cognitive pathways driving consumer endorsement and usage of hotel apps

Purpose In the context of the luxury clientele in the hotel industry in Egypt, this research explores the key factors that influence the adoption of hotel applications facilitated by chatbots by consumers in practice. The article supports the notion that the technology acceptance...

Digital maturity as a driver of innovation and competitiveness in adventure tourism operators: evidence from Portugal

The digital maturity of companies has emerged as a key determinant for competitiveness, operational efficiency and enhanced customer experience. However, research remains scarce on this topic within the adventure tourism sector. This study examines the digital maturity of adventu...

Mature Enough to Measure? Practitioners’ Accounts of Organizational Maturity and Impact Measurement for Sustainability in Project Management

Organizations increasingly measure and report sustainability, yet the impacts they report are produced in projects. This paper proposes a relational reconceptualization of sustainability maturity in project management, as the coupling of measurement means to the project decisions...

Triangulated Autoethnography in Tourism Leadership Research: Findings from Crisis Governance in Malaysia

Tourism governance research has increasingly recognised the importance of leadership during periods of crisis and uncertainty. However, tourism leadership scholarship remains dominated by managerial and operational perspectives that often overlook the lived realities of governanc...

Green entrepreneurial leadership as a catalyst for environmental performance in hospitality SMEs: the role of green commitment and innovation

Purpose This study investigates the role of green entrepreneurial leadership in relation to environmental performance within tourism and hospitality SMEs, with a specific focus on the mediating mechanisms of green commitment and green innovation. Grounded in stakeholder theory an...

Challenges for a sustainable blue economy: A comparative analysis of resilience and coastal governance in Southern Europe

Coastal blue economies face intensifying pressures from climate change, biodiversity loss and systemic uncertainty, making resilience a central concept in coastal governance. This article advances a socio-ecological-technological (SET) system framework to analyse how resilience i...

Navigating turbulence: building resilient workforce with dynamic capabilities

Purpose Drawing on the dynamic capabilities perspective, the study aims to move beyond context-dominant explanations by focusing on microfoundational mechanisms through which employees interpret and respond to dynamic work environments. In doing so, it seeks to clarify whether or...