INSEAD

Conversational AI should fill the white space in mental health care, not replace humans

Abstract Conversational AI (CAI) is being rapidly deployed in mental healthcare, with much of the focus on chatbots delivering therapy directly to patients. However, this focus overlooks broader opportunities to improve mental healthcare as a system. Rather than replacing clinici...

Real-world use of large language models for mental health in 2024

The extent to which people use general-purpose large language models (LLMs) for their mental health is unknown. Information about use patterns is important for clinicians, developers, and regulators. We surveyed U.S. adults ( n = 1871) between August and October 2024 using strati...