Henley College

Algorithmic HRM as a regime of control: surveillance, legitimacy and worker resistance

Purpose This paper develops a conceptual framework explaining how algorithmic human resource management (HRM) reshapes workplace control, authority, legitimacy and worker resistance. It examines how data-driven surveillance and automated decision-making affect worker autonomy, fr...

Relationship value-based antecedents of customer loyalty in B2B markets

Purpose This study aims to broaden knowledge on behavioural and attitudinal loyalty in business-to-business (B2B) markets. Design/methodology/approach Following a literature review and a qualitative study to identify key constructs, a conceptual framework was developed and tested...