Fraunhofer Institute for Software and Systems Engineering

Validating DigiHEALTHQUAL for measuring digital health effects on service quality in outpatient care in Germany

Abstract The adoption of digital health solutions (DHS) in outpatient care is hindered by uncertainty regarding their non-clinical effects and a lack of validated instruments for standardized evaluation. Health care service quality (HCSQ) provides a theoretically grounded framewo...