École Supérieure des Industries du Textile et de l'Habillement

After-Sales Service Network Design Under Demand Uncertainty: A Two-Stage Stochastic Program with Interchangeable Resources

Before failures are known, an after-sales provider must decide where to open service centers, how to staff and cross-train technicians, how much spare-part throughput to reserve, and how much service capacity to keep in-house. Two features of this planning problem require separat...