Calumet College of Saint Joseph

When Your Best People Become the Backup Plan: How recurring rescue work hides process failures and concentrates organizational risk

Dependable employees often keep organizations functioning by resolving recurring problems that formal processes leave unresolved. Over time, their resourcefulness can become an assumed part of daily operations, concealing process weaknesses and concentrating responsibility in peo...

When Your Best People Become the Backup Plan: How recurring rescue work hides process failures and concentrates organizational risk

Dependable employees often keep organizations functioning by resolving recurring problems that formal processes leave unresolved. Over time, their resourcefulness can become an assumed part of daily operations, concealing process weaknesses and concentrating responsibility in peo...