Alstom (France)

Rethinking satisfaction metrics: from online reviews to holistic experience analytics

Purpose The present study aims to question the trend of relying heavily on online reviews as the primary indicator of customer satisfaction in the hotel industry, exposes the disadvantages of the suggested strategy and suggests a more credible and multifaceted approach as an alte...

Mechanism of change in functional neurological (motor) disorder: a pilot study using a single-case experimental design

Despite evidence supporting treatments like physical therapy, not all patients with Functional Neurological Disorder (FND) respond adequately. Identifying mechanisms of change in FND treatment could enhance outcomes. This pilot study investigates whether changes in "expectation o...