Afeka College of Engineering

A Novel Framework for Smart Service Failure and Recovery

Abstract While conventional approaches to Service Failure and Recovery (SFR) predominantly rely on basic surveys and scenario-based experiments, recent advancements in failure recovery found in related fields like Industry 4.0, AI-enabled decision support and digital service syst...

LLM-guided headline rewriting for clickability enhancement without clickbait

Optimizing news headlines for reader engagement is often conflated with clickbait, producing exaggerated or misleading phrasing that erodes editorial trust. We reframe clickbait not as a separate category but as the disproportionate amplification of otherwise legitimate engagemen...