Ukairo, Agwu Kalu, Igwesi Chika George, Ighowho Austine Onoriode, Okolo, Jennifer Ginikachukwu, Victor Onyebuchi Okolo, Nwonye Cordelia Ada-John, Chibuike Basil Nwatu, Gbemisola Ogbolu, and Uzodinma Nwakaego P

Does Employee Service Quality Drive Customer Satisfaction in the Banking Industry? Insights from Ecobank Plc?

Abstract Bridging employee service gaps by establishing employee service quality as a standard towards guaranteeing customer satisfaction has attracted serious attention in the banking industry. Nowadays, the quantum of complaints lodged by bank customers about the quality of ser...