Serhat Ugur

The Telephone AI Paradox: How Voice Agents Can Help Counter Unwanted Telemarketing Through Role-Based Automation, Transparency, and Governance

Unwanted telemarketing calls are a persistent source of consumer frustration and a legally regulated issue in Germany. At first glance, the idea of addressing this problem with AI-based voice technology appears contradictory: why should an automated caller help restore trust in a...