Sarbjit Singh Oberoi

The Dark Side of AI : Examining Technology Overdependence, Accountability Laxity, and Negative Word‐of‐Mouth

ABSTRACT This study examines the dark side of artificial intelligence (AI) by looking at the impact of technology overdependence and accountability laxity on negative consumer behavior. The research used a sequential exploratory mixed method design consisting of grounded theory i...

How Is AI Transforming the Task Characteristics and the Experience of Vulnerable and Minority Employees in the Hospitality Sector?

ABSTRACT Drawing on Task–Technology Fit (TTF) theory, this study examines how different levels of Artificial Intelligence (AI) reshape service tasks and employee experiences among vulnerable and minority employees in the hospitality industry. A three‐phase mixed‐method design was...