Norman Makoto Su

From Mediation to Escalation: Buffer Spaces for Workplace Concern Reporting

Workplace concern reporting systems have traditionally been designed around formal channels such as HR portals, grievance procedures, and whistleblower mechanisms. However, employees often perceive these formal systems as opaque, untrustworthy, emotionally draining, and ultimatel...

‘It meant something about who I am’: what the lived experience of failure teaches us about designing for goal setting

Setting personal goals is a complex process dependent on appropriate skills, motivation, and context, making failure a common part of goal pursuit. While recent Human-Computer Interaction research has begun to address this complexity by exploring qualitative and long-term goals,...