Ming-Chuan Han

How Paradox Mindset Alleviates Affective Rumination: A Daily Study of Service Work

This study adopts the goal attainment perspective to explain how daily customer-related social stressors (CSS) lead to next-day counterproductive work behavior toward customers (CWBC) via affective rumination. Integrating the Job Demands–Resources (JD-R) model, it further examine...