Hazem Ahmed Khairy

Empowering Memorable Tourism Experiences: How Smart Tourism Technology Quality Shapes Destination Perceptions and Tourist Psychological Empowerment

Smart tourism technologies are increasingly transforming how tourists interact with destinations, yet the mechanisms through which technology quality contributes to memorable tourism experiences remain insufficiently understood. Drawing on Stimulus–Organism–Response (S-O-R) theor...

Thriving with AI: How Employee AI Readiness Translates into Sustainable Work Behavior Through Service Innovation in Hospitality and Tourism Industry

Artificial intelligence is fundamentally reshaping work in hospitality and tourism, yet limited research has examined how employees’ AI readiness is associated with psychological and behavioral outcomes with sustainability implications. Drawing on Conservation of Resources Theory...

Navigating turbulence: building resilient workforce with dynamic capabilities

Purpose Drawing on the dynamic capabilities perspective, the study aims to move beyond context-dominant explanations by focusing on microfoundational mechanisms through which employees interpret and respond to dynamic work environments. In doing so, it seeks to clarify whether or...