Giada La Scalia

An innovation-oriented multi-criteria framework for prioritizing return management strategies in e-commerce: an AHP-TOPSIS approach with VIKOR-based robustness analysis

Purpose This study investigates the main barriers affecting return management (RM) in e-commerce, where the rapid growth in product returns, further accelerated by the COVID-19 pandemic, has made reverse logistics an increasingly complex managerial challenge. The study aims to de...