Dr. Kalicharan Sabat Nagesh S

Automation of Reporting Tasks and Its Impact on Bandwidth for Customer Experience Managers

Organizations increasingly automate reporting to reduce the manual effort of collecting, verifying, and circulating operational data, a burden that falls heavily on Customer Experience (CX) managers in Software-as-a-Service firms. This study examines whether employee perceptions...

Automation of Reporting Tasks and Its Impact on Bandwidth for Customer Experience Managers

Organizations increasingly automate reporting to reduce the manual effort of collecting, verifying, and circulating operational data, a burden that falls heavily on Customer Experience (CX) managers in Software-as-a-Service firms. This study examines whether employee perceptions...