Ch Siddharth Nanda

Starbucks and the AI inventory rollback: Computer vision failure and IT governance in physical retail

This teaching case examines the nine-month deployment and eventual discontinuation of Automated Counting, an AI-powered computer vision inventory management system developed in collaboration with Redmond, Washington-based firm NomadGo. One of the most prominent enterprise AI roll...

When software became a point of failure: The Boeing 737 MAX crisis and the governance of safety-critical IT systems

This case study examined the Boeing 737 MAX crisis from the perspectives of safety-critical software development, information technology management, and managerial decision-making. The case was set against the backdrop of two fatal aviation accidents in 2018 and 2019 that led to...