Arshia Kaul

Navigating the exploitation–exploration paradox: the impact of industry 4.0 technologies on supply chain performance from the Organisational ambidexterity lens

Industry 4.0 (I4.0) technologies have significant potential to improve supply chain performance, yet organisations often struggle to realise these benefits in practice. Drawing on Structural Ambidexterity Theory, this study examines how specific I4.0 technologies affect core supp...

Data analytics and last-mile delivery in urban areas: challenges and opportunities

Purpose This research explores how data analytics can address last-mile delivery (LMD) challenges in urban areas. LMD is the most expensive, least efficient, and most environmentally damaging supply chain phase, yet analytics adoption remains uneven. Design/methodology/approach A...