Andrey Ivanov

The Consulting Firm Reconstituted: Building for Mixed Human-AI Delivery

Professional services firms moved AI-assisted delivery from pilot to production between 2024 and 2026. This paper takes up five questions that follow. What does a firm sell once clients can license the same models? Who answers for an error that passes through five agents? Does a...

The Playbook or the Notebook? An Approach To Sustain Exploration Without Sacrificing Execution in the Codified Consulting Firm

Layla, a senior manager, keeps a private notebook of what her engagements are not looking at: forty-seven documents of observations the scope did not ask for and the firm has no place to put. This paper starts from her case. A consulting firm that codifies its methods and runs th...

The Third Architecture: Data Capture, Exchange, and Interface Design for the Firm That Executes and Explores

Gabriel runs a firm's AI workforce function. Each quarter, he brings 1,400 pages of reviewer dissent records to a governance session that must answer two questions: where did AI output fail, and where did the firm's methods fail the client? The first question produces decisions i...