The analysis separates three stages that can be mistaken for one another: producing a complete-sounding response, carrying out the required operation, and leaving evidence that the outside system actually changed. In the observed cases, the AI system had the knowledge and ability to perform the omitted action, and it could later do so after a minimal user follow-up.

The same workflow also included cases where the system completed external actions without prompting. The researchers therefore describe the failure as a repeated gap between what the system said was complete and what had actually changed, rather than as a simple lack of tool access.